Once again, I am sat in a cafe awaiting a 1-2-1, which was scheduled for 10am. It is 10.22 as I start to write this and 10.33 as I finish. The appointment was requested by a guy who called me twice before it was arranged, and yet he still hasn’t shown up (nor made communication to cancel).
I have been asked to write an article about ‘no-shows’ of both 1-2-1’s and of clients who have scheduled with me. I know this must be done.
I fear, though, that those who don’t show for appointments wont read it, or, if they do, they wont take note of the content.
I also know that the system I intend to implement from the beginning of January, will definitely go ahead. I am planning to write the letters to my clients tomorrow and I’m having a skype call with an on-line scheduling company later today.
In future, all appointments will be confirmed in an email and a text.
If my dentist and hairdresser can do it, then so can I.